DELIVERY

How long will delivery take?

All our items are made to order and are dispatched within 1-3 working days UK delivery and 5-7 working days rest of Europe delivery after ordering. These lead times are advertised at the bottom of each product description. 

What should I do if my item does not arrive?

If your order has not arrived within a reasonable period of time (check times above), please get in contact with us at teresavgr@gmail.com and we will investigate the issue and send replacements if necessary.

*period of time is calculated after due delivery date.

 

RETURNS

How do I return an item?

If you want to exchange or return your order, please email teresavgr@gmail.com within 15 days after receiving your order, and return the item within 30 days. Items must be in the same condition as received and in their original packaging. 

We do not accept returns or exchanges for earrings, unless faulty, for hygiene reasons.

What is your return address?

Bloom Independent Shop,
129 Wick Road,  
London, 
E9 5AE

When will I receive my refund?

We will send you a refund within 5 working days of receiving your returned item(s).